Quality Assurance at Bab Sharqi

At Bab Sharqi, we believe that every product we ship reflects our commitment to quality assurance and customer satisfaction. Because we take pride in what we offer, we provide a gold guarantee to give you peace of mind and confidence in every experience.


What the gold guarantee covers

The customer is entitled to a replacement product in the following cases:

  • There is a defect in the quality of the product or its preparation.
  • Damage caused by shipping or improper transportation.
  • Receiving a product that does not match what was ordered.


Replacement mechanism

  • Contact customer service within 24 hours of receiving the order.
  • Share a clear image of the product and the note via official channels.
  • The current product is retrieved to check its condition.
  • A replacement product will be sent if compensation is due.


Important Notes and Notices

  • Some of our products are packaged carefully and aesthetically, but may be affected by handling or tilting during transport. We kindly ask our valued customers to handle the products with care to maintain their quality as intended.
  • Misuse or improper storage after receipt is not covered by compensation.
  • In some cities, it may be impossible to return or exchange the product, in which case the customer will be compensated according to our approved compensation policy.

We trust our customers' taste and awareness, and we are always happy to receive your feedback through customer service.

At Bab Sharqi, we promise you a respectable experience... and a product to be proud of.


Related policies

For details regarding orders, delivery, and exchanges, please refer to the following pages:


Frequently Asked Questions about the Gold Guarantee

What is the Golden Guarantee from Bab Sharqi?

The Golden Guarantee is a quality guarantee at Bab Sharqi that gives the customer the possibility of obtaining a replacement product in the cases explained within the guarantee policy.


What cases are covered by the gold guarantee?

The warranty covers defects in product quality or preparation, damage resulting from shipping or mishandling, or receiving a product that does not match what was ordered.


What is the replacement mechanism in the gold warranty?

Customer service will be contacted within 24 hours of receiving the order, and a clear picture of the product and the note will be shared through official channels. The current product will then be returned to verify the condition.


When will a replacement product be sent?

A replacement product will be sent if compensation is due.


Is poor storage after receipt covered by compensation?

Misuse or improper storage after receipt is not covered by compensation.


Are returns or exchanges not possible in some cities?

In some cities, it may be impossible to return or exchange the product, in which case the customer will be compensated according to the compensation policy adopted by Bab Sharqi.


Can cancellation or replacement be requested after order confirmation?

Due to the nature of fresh food products, cancellation or exchange requests are not accepted after order confirmation, unless there is a clear notice on the order such as a product error or defect, with communication within 24 hours of receiving the order.