Quality Assurance at Bab Sharqi - "The Golden Guarantee"
At Bab Sharqi, we believe that every product we send reflects our commitment to quality and customer satisfaction.
Because we pride ourselves on what we offer, we offer the “Golden Guarantee” to give you peace of mind and confidence in every experience.
What the Golden Guarantee includes:
The customer has the right to obtain a replacement product in the following cases:
- There is a defect in the quality or preparation of the product.
- Damage caused by shipping or poor transportation.
- Receiving a product that does not match what was ordered.
Replacement mechanism:
- Contact customer service within 24 hours of receiving the order .
- Share a clear image of the product and the note via official channels.
- The current product is being recalled for condition verification.
- A replacement product will be sent if compensation is due.
⚠️ Important notes and notifications:
- Some of our products are packaged in a precise, aesthetically pleasing package and may be affected by handling or tilt during transportation . We ask our valued customers to handle products carefully to maintain their quality as designed.
- Misuse or improper storage after receipt is not covered by compensation.
- In some cities, it may not be possible to return or exchange the product, in which case the customer will be compensated according to our approved compensation policy .
- We trust our customers' taste and awareness, and we are always happy to receive your feedback through customer service.
At Bab Sharqi, we promise you an experience to be respected... and a product to be proud of.
